Terms & Privacy

Terms of Use

• Noble Vision is a support portal for reporting internet, TV and phone service problems, tracking repairs and chatting with technicians.
• Customer accounts are for the account holder. Keep your password private; every sign-in also requires a code sent to your email.
• Give accurate ticket details and a correct service address so technicians can help you. Don't upload images you don't have the right to share.
• The AI assistant offers general troubleshooting suggestions. It can be wrong and cannot see your account, outages or appointments — a technician confirms anything important.
• Abusive messages, spam or attempts to access other people's data may lead to the account being deactivated.

Privacy Policy

What we store: your name, email address, mobile number and service address; a one-way hash of your password (never the password itself); your tickets, ticket chat messages, ratings and any photos you attach; and a security log of sign-ins (date, IP address and browser).

Who can see it: you can see your own tickets and messages. Technicians see tickets waiting in the queue (your name, service address and problem description) and, once a technician takes your ticket, your phone number, email, attached photo and the ticket conversation. Technicians cannot see tickets handled by other technicians.

AI assistant: what you type into the AI assistant — and your messages in a ticket chat before a technician joins — is sent to Anthropic, the AI provider, only to generate a reply. Your account details are not included. Please don't type passwords, one-time codes or payment card numbers.

Email: sign-in and password-reset codes are sent through our email provider.

Cookies: one session cookie keeps you signed in; it ends when you sign out or close the browser. Your browser may also remember chat drafts and which messages you've read.

Questions or deletion requests: email noblevision2026@gmail.com.